Terms and Conditions
Terms and Conditions
PrintStop.com Terms and Conditions
Last Updated: Aug 10, 2023
Use of Information:
By using the PrintStop.com website you agree that we may freely use any comments, feedback, postings, images, artwork, site reviews, ideas or other content used in any communication or order you send to us, without providing compensation, at any time and without prior notice or consent for the purpose of marketing, manufacturing, creating, modifying or improving our products, website or services.
PrintStop.com does not sell your information to any other company. We use your email address to send updates on your orders, receipts, important company updates, and occasional discounts. Any discount offers will include an option to opt out of any marketing emails but still get your important notifications related to your account orders and notifications. We will also use your contact information to improve our marketing channels, including social media to produce relevant ads for our customers.
All the terms and conditions and/or any transactions on our website PrintStop.com or by telephone are subject to the laws of the State of New York. PrintStop may not be held responsible for the delays or damages resulting from computer or server failure, natural disasters, and any other unforeseen actions by government or other agencies and individuals that interfere with the design and processing of user online accounts and orders. The tools, images and other intellectual property available on PrintStop.com are the property of PrintStop.com.
All orders are subject to acceptance by PrintStop.com. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order already if it is required.
When users submit an order and checkout successfully they are verifying that their design is ready for printing. Please keep in mind that we manually check all orders for alignment and overall appearance to ensure a quality print. We are NOT responsible for misspellings, incorrect data entered by user, or the inclusion of any licensing details or any type of information that may be required within the user's own organization. PrintStop.com is responsible for printing the file as it is submitted as an order and any manufacturing errors.
When using the design studio at PrintStop.com all files are submitted at the correct size and all other file specifications. In the case that users submit their own artwork we reserve the right to make adjustments to the file in order to meet all of our printing template specifications. We will only adjust when absolutely necessary and as minimal as possible. A user that submits artwork will only be entitled to a reprint if there is a manufacturing error, not based on any changes made as a result of meeting the requirements of file submission for each particular product.
We are very flexible with our return policy as we want every user to have a great experience, however, we treat each return on a case by case basis. We absolutely take full responsibility if your printed product has an error as a result of our labor or manufacturing process. All claims must be submitted within 30 days of delivery of the product for review. In order to process a reprint we require at least 2 clear pictures sent by email of the printed product so that we can clearly ascertain the mistake. If we cannot ascertain the error via email we require 5-10 samples of the card mailed to us. If it is determined by our staff that the error is a result of the buyer we will not refund the order. We require up to 48 hours to determine the results of an error and provide a resolution to the issue. Our main priority is to see that every customer enjoys their experience with shopping at PrintStop and the products they receive and we will take every step to see that is the case.
After an order is placed PrintStop.com reserves the right to determine if an order can be refunded or any part of that order depending on how long after the order is submitted. Once you submit an order you are accepting these terms for your order. Please let us know as quickly as possible if you want to cancel and if your order is not been batched for printing we will be happy to refund the entire order.
Shipping terms at PrintStop.com will be based on the major carrier we choose at the time of purchase. Free Ground Shipping is provided to most of the United States only, unfortunately we do not offer free shipping to Alaska or Hawaii. The purchaser is fully responsible for the shipping and handling cost, including any local delivery taxes imposed on a country or regional basis because of shipping from the United States. It is the user's responsibility to learn about local custom charges when expecting a delivery from the United States. PrintStop.com will also not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier after it has left one of our facilities.
We currently use UPS as our main carrier because of their consistency and track record, and we occasionally will utilize another carrier if that option is available under certain circumstances. We do understand that from time to time miscommunications occur or packages get lost. Although the responsibility of your package falls under UPS or another carrier at the time of shipping once it is shipped, we take every step to assist in the process, including contacting the carrier and getting a claim settled as quickly as possible or just assisting in some sort of confusion when delivering a package becomes difficult for one reason or another. If your package gets returned and we are not contacted before UPS sends the package back to us, for us to resend the package there is a $20.00 address adjustment/reshipping fee.
If the Buyer's credit card is declined, PrintStop.com reserves the right to not process the order. If the order is shipped and the purchaser of that order makes their credit card account delinquent PrintStop has the right to be fully compensated, and the purchaser agrees to pay a monthly finance charge of 2% (APR 24%) on the unpaid balance until the account is settled in full. In the event that PrintStop.com must undertake legal action to enforce any terms of this agreement the purchaser agrees to pay reasonable legal fees and costs.
PrintStop.com neither states any explicit warranty nor imply or accept any responsibility other than possible replacement of the products purchased at our website. PrintStop.com does not guarantee the replacement of the defective product unless it is a result of our manufacturing error determined by our staff, and we reserve the right to a credit for the amount of the purchase price.
Limitation of Liability:
PrintStop.com will not be liable in contract or in tort or for negligence to the purchaser for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance for our obligations. PrintStop.com shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other financial damages. The purchaser agrees that they will not hold PrintStop.com responsible for any and all loss, cost, expense, and damages (including legal expenses) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against PrintStop.com on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
For any questions regarding our Terms & Conditions please email support@PrintStop.com or call (800) 936-2218. Thank you for visiting.